Dashboard
Account overview
Your DDoS Shield subscription renews in 12 days. Review your plan options.
Today, 9:14 AM
Invoice #INV-2025-0284 paid successfully.
Yesterday, 3:40 PM
Case #CS-9921 — "SMS delivery degraded — Brazil" updated by support.
Feb 22, 11:02 AM
My Services
Active services and usage
Active Services
Voice Termination — US & LATAM Active
A2P SMS — Brazil/MX/CO Active
Cloud Connect — AWS Direct Active
DDoS Shield — 10Gbps Renewing
This Month Usage
Voice Minutes
1,247,800 min
SMS Delivered
4,210,300 msgs
Data Transferred
18.4 TB
Uptime SLA
99.97%
Billing
Invoices and payment history
Support Cases
Your cases
Cases
| Case # | Subject | Priority | Status | Assigned | Updated |
|---|
Users & Privileges
Manage portal access
Portal Users
| Name | Role | Last Login | Status | |
|---|---|---|---|---|
| María González | [email protected] | Admin | Today | Active |
| John Pérez | [email protected] | Viewer | Feb 21 | Active |
| Carlos Ramírez | [email protected] | Billing | Feb 15 | Active |
| Laura Smith | [email protected] | Viewer | Jan 30 | Inactive |
Accounts
Your accounts
Account List
| Account | Country | MRR | Services | Status |
|---|---|---|---|---|
| ACME Corp | 🇺🇸 US | $18,400 | Voice, SMS, Cloud | Active |
| TeleBrasil SA | 🇧🇷 BR | $11,200 | Voice, Data | Active |
| EcuaTel | 🇪🇨 EC | $6,800 | SMS | Pending |
| SpainTech SL | 🇪🇸 ES | $9,100 | DDoS, Cloud | Active |
Support Desk
Case queue
Open Total
14
Assigned to Me
5
Unassigned
3
Case Queue
| Case # | Client | Subject | Priority | Status | Assigned |
|---|
Team Overview
All employees
Employees
| Name | Role | Location | Open Cases | Accounts | Status |
|---|---|---|---|---|---|
| Alex Rodríguez | Sales Rep | 🇺🇸 Miami | — | 4 | Active |
| Priya Kumar | Support Agent | 🇧🇷 São Paulo | 5 | — | Active |
| Diego Mora | Support Agent | 🇪🇨 Quito | 4 | — | Active |
| Sarah Johnson | Sales Rep | 🇺🇸 NYC | — | 6 | Active |